Frequently Asked Questions

How can I track my order?

You will be notified by email about the current status of your order. In addition when the package is on the way, you will receive a shipping confirmation and a tracking number.

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How can I return my order?

If you are not satisfied with a product, it is possible to return it within 14 days after receiving. You can either send the item back or bring back to the Amsterdam Centre shop. We do not refund the return amount in cash, you will automatically be refunded to your bank account. This may take up to 10 working days. You will receive a confirmation through e-mail.

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What is the delivery time?

Orders placed on working days before 4 pm will be placed the next working day if the product is in stock. Depending on PostNL, this order will arrive within 2-5 business days in the Netherlands and Belgium.

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What if I forgot my registration data?

You should follow the instructions by clicking „Lost your password?” under the „Log in”, type your email address.

Within some minutes, you can use your account again.

Does the product include VAT?

Yes, VAT is included in the price of the products.

What are the possible payment methods for webshop purchases?

We use the following payment methods:

IDEAL / VISA / MAESTRO / MASTERCARD / PAYPAL

Where can I follow Jutka & Riska?

Who covers the postage cost of return items?

Returns can happen for different reasons. If you decide to cancel the purchase then you are responsible for the additional costs. Or you can just drop by to return your order in our Amsterdam Centre shop.

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When will I receive my refund?

After the return policy mentioned above is completed properly, the total order amount will be compensated. This may take up to 10 working days. You will receive a confirmation through e-mail.

If the transmission is still not complete after 10 days, please contact us through +31 (0)6 246 685 93 or [email protected]

How often should I check your website?

We try to upload new products more times a week on the online shop. That is why it is worth to visit us often to prevent to missing on the best items.

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+31 (0)6 246 685 93