TERMS AND CONDITIONS

1. Definitions

1.1  ‘JUTKA & RISKA’ means in these General Terms and Conditions the online shop, registered by:

The Chamber of Commerce in Amsterdam Location: Bilderdijkstraat 194 The Netherlands, with Chamber of Commerce number 34238808.

1.2 Every visitor of the online shop who places an order at www.jutkaenriska.com will be recognized as ‘Customer’.

 2. Application

2.1 These General Terms and Conditions apply to all orders placed at the online shop www.jutkaenriska.com.

2.2 By placing an order the customer accepts and understands the application of the JUTKA & RISKA General Terms and Conditions.

2.3 JUTKA & RISKA has the right to modify or complete these General Terms and Conditions.

3. Agreement

3.1 From the moment an order confirmation is sent to the email address given by the customer an agreement is established. The customer and JUTKA & RISKA agree that through the use of electronic communication forms a valid agreement comes into existence as soon as this order confirmation has been sent to the customer.

4. Personal Data

4.1 The personal data given by the customer will be treated as confidential and only used for processing the order, payment and delivery. Also to provide the newsletter (if selected by customer).

5. Offer

Information on the website (by email, verbal, by telephone) photos or images are given by JUTKA & RISKA about the products are as accurate as possible. JUTKA & RISKA can’t guarantee all products fully ensemble with the information given. Deviations are initially no motive for compensation and/or ending the agreement.
If the product fully deviates from the description given on the website JUTKA & RISKA will take suitable actions to compensate the customer.

6. Prices and Payment options

6.1 All prices mentioned by JUTKA & RISKA are in the Euro currency including taxes.

6.2 There are no shipping costs for orders in The Netherlands and Belgium.

6.3 JUTKA & RISKA maintains the right to change the prices, especially when (legally) required. 

6.4 The number of shipping costs are mentioned on the website for Inside and Outside Europe

6.5 Orders placed at the online shop can be paid in the following ways:
        – Direct payment by IDEAL (only for Dutch bank accounts)
        – PayPal
        – credit card

7. Shipping costs

 7.1 JUTKA & RISKA charges no shipping costs for orders in The Netherlands and Belgium. For customers in the Netherlands, pick-up is also an option in our Haarlemmerdijk store.

For shipment to countries other than The Netherlands and Belgium, JUTKA & RISKA charges the following shipping costs:

Zone 0: €8,75
Germany

Zone 1: €11,25
Luxembourg, the UK

Zone 2: €13,75
Denmark, France, Austria

Zone 3: €14,25
Italy, Slovak, Spain, Czech Republic

Zone 4: €17,75
Finland, Ireland, Portugal

Zone 5: €18,75
Hungary, Poland, Slovenia

Zone 6: €21,75
Albania, Andorra, Bosnia, Cyprus, Iceland, Croatia, Malta, Norway, Ukraine, San Marino, Serbia, Switzerland, Turkey

Zone 7:  €25,00
Bulgaria, China, Estland, Greece, Latvia, Lithuania, Romania

Zone 8: €29,80
Argentina, Armenia, Aruba, Australia, Azerbaijan, Bonaire, Brazil, Cambodia, Canada, Chile, Colombia, Curacao, Egypt, Ethiopia, Georgia, Haiti, Hong Kong, India, Indonesia, Iran, Israel, Japan, Jordan, Kazachstan, Kyrgyzstan, Lebanon, Maldives, Morocco, Mexico, New Zealand, Uzbekistan, Oman, Russia, Saudi-Arabia, Singapore, Surinam, Thailand, Turkmenistan, Uganda, Venezuela, the USA

7.2 JUTKA & RISKA cannot be held responsible for any extra costs (for example customs) if the order is sent to customers outside the Netherlands.

8 Delivery

8.1 JUTKA & RISKA ships worldwide and uses the services of PostNL. 

8.2 When receiving a direct payment before 4 PM (Central European time, except on Sundays, Mondays, and Bank holidays) the order will be processed the same or the next day.
The mentioned delivery time is indicative and doesn’t count as a limited period. Exceeding this period doesn’t give the customer the right for compensation or ending the agreement unless the exceed of this period is in such a way that the customer can no longer be demanded to maintain the agreement. 

8.3 For deliveries in countries outside the Netherlands different delivery conditions are valid. 

8.4 JUTKA & RISKA has the right to back-order ordered products. Extra costs of subsequent shipping are for JUTKA & RISKA. 

8.5 Delivery takes place at the customer’s address given in the agreement. 

9 Ownership

9.1 The ownership of the products passes on to the customer at the moment that the products are offered at the given address of the customer. JUTKA & RISKA cannot be held responsible for possible costs and damages that arise after the customer lacks in accepting the delivery.

10 Return Policy

10.1 It’s possible to return a product. In this situation, the costs are for the customer.
All returned products must come back at JUTKA & RISKA in the same condition as you received them in, within 14 days. The product has to be in the original packaging and contains all tags. We will not take back damaged, worn, washed, or used items in any way.

10.2 After the return policy mentioned above is completed properly, the total order amount will be compensated by means of JUTKA & RISKA. You will receive the total order amount (shipping costs exclusive, for the countries inside and outside Europe).

10.3 JUTKA & RISKA maintains the right to refuse returned products or to compensate only a part of the whole amount if there’s any suspicion that the products were used or damaged by the customer.

11 Property right (intellectual)

11.1 The customer acknowledges that all rights of intellectual properties of presented information, images, announcements or other expressions related to the products, website (or promotion of it) lie with JUTKA & RISKA or other entitled persons.  

Intellectual property includes patents, copyrights, trademarks, and other (intellectual property) rights, including technical and commercial methods and concepts. 

 12 Force Majeure

12.1 If one or both parties are not able to fulfill their obligation as a result of force majeure, none of the parties will be held liable. 

12.2 Both parties have the possibility as long as the force majeure lasts to postpone the agreement. If this period takes longer than 2 months, both parties are entitled to end the agreement without any obligation for compensation to the other party. 

13 Compensation

13.1 JUTKA & RISKA can only be held responsible for compensation, if it was on purpose or with blame, originated because of a circumstance on account of risks taken by JUTKA & RISKA.

14 Dutch law

14.1 Dutch law applies exclusively to all the rights, obligations, offers, orders, and agreements. 

14.2 All disputes between both parties will only be settled by a for that purpose competent Dutch court.

Return policy

If you are not satisfied with a product, it’s possible to return it to the following address:

Jutka & Riska
Haarlemmerdijk 143
1013 KG Amsterdam

Or return the item(s) yourself to the Jutka & Riska Haarlemmerdijk store.

All returned products must come back at JUTKA & RISKA in the same condition as you received them in, within 14 days. The product has to be in the original packaging and contains all tags. We will not take back damaged, worn, washed, or used items in any way.